Frequently Asked Questions
Damaged Or Lost Item
Start by expressing your sincere apologies for the inconvenience caused to the customer due to the damaged or lost item.
Can’t Contact the Receiver
Verify that the contact information provided for the receiver is accurate.
Item Is Not Acceptable For Delivery
Start by reviewing your delivery policy and guidelines to determine whether the item in question falls within the list of acceptable items.
Not Receiving Booking
Confirm whether you’re not receiving any bookings at all or if there is a decrease in the booking volume.
App Or GPS Not Working
Monitor user feedback, customer support channels, or system alerts to identify when the app or GPS is not working.
Top-Up Issues
Monitor your system or platform to identify customers who have encountered top-up issues.
Negative Wallet Balance
Regularly monitor your system or platform to identify customers with a negative wallet balance.
Suspicious Or Fraudulent Activity
If there is a risk that other customers may have been affected by the suspicious activity, promptly notify them about the incident.
Scamming Incident
Collect as much information as possible about the scamming incident, including the nature of the scam.
Cancelled Order
Confirm the cancellation request by cross- referencing the customer’s communication (e.g., email, phone call, or cancellation request through your platform) with the order details in your system.
Report Incorrect Restaurant Information
When you receive a report of incorrect restaurant information, promptly acknowledge the concern and gather all relevant details about the inaccuracies.
I Wasn’t Paid For The Cancellation Or No-Show Fee
Review your policies regarding cancellation and no-show fees to ensure clarity and consistency.
I Want To Report A Payment Issue
Obtain all relevant details regarding the payment issue. This includes the nature of the problem, the transaction details, the passenger’s account information.
My Passenger Paid Cash For The Trip
Define clear policies regarding cash payments for trips.
I Have An Issue With My Passenger’s Top-Up Request
Obtain all relevant details regarding the passenger’s top-up request. This includes the nature of the issue,
