Frequently Asked Questions
How to Rate My Customer
Establish clear criteria for rating customers based on factors that are important to your business, such as punctuality, behavior, communication, or overall satisfaction.
My Passenger Has A Suspicious Account
Collect any available evidence or information that supports your suspicion.
What To Say If Approached By A Competitor
Give the competitor an opportunity to express their intentions or proposals.
My passenger damaged My car
Prioritize the safety of the driver and passengers. If there is an immediate threat or danger, contact the appropriate authorities.
My passenger Made A Mess
Evaluate the severity of the mess and determine whether it can be resolved by the driver or if professional cleaning services are required.
My Passenger Didn’t Pay The Penalty Fee
Ensure that your terms and conditions clearly outline the penalty fee policy for the specific situation in question.
My Passenger Behaved Inappropriately
First, check the company’s cancellation policy to determine whether the passenger is entitled to a refund or not.
My Passenger Was Abusive
Establish a clear and comprehensive policy that explicitly states zero tolerance for abusive behavior towards drivers or other passengers
My passenger was Rude
It’s important to remain calm and composed when addressing the issue. Avoid getting defensive or engaging in confrontational behavior.
My Booking Has Too Many Passengers or Luggage (Overloading)
First, check the company’s cancellation policy to determine whether the passenger is entitled to a refund or not.
My passenger asked to Cancel
First, check the company’s cancellation policy to determine whether the passenger is entitled to a refund or not.
MY PASSENGER DIDN’T SHOW UP
Determine if the passenger will be charged for the missed ride or if there is a grace period for no-shows.
My Customer Selected The Wrong/Incorrect Pick-Up Point
Contact the customer as soon as possible and ask them about the pick-up point they selected.
Non-Compliance on Agreed Implementing rules of the City Where Texts Transport is Activated And Used
Review the implementing rules of the city to ensure that you understand the specific requirements that need to be followed.
I Canceled The Trip But Still Dropped off the Passenger
First, contact the driver to find out why they dropped off the passenger after canceling the trip.
