Frequently Asked Questions
My Passenger Left Something In My Car
First, contact the driver who drove the passenger and ask them to check their car to see if the item was left behind.
Hazardous
Establish safety protocols: Develop and implement comprehensive safety protocols and procedures for handling hazardous or dangerous biological materials.
Sex Crime
If the sex crime is in progress or has just occurred, prioritize the safety of the victim and others involved.
Assault
Keep employees and relevant stakeholders informed about the assault incident.
Robbery
The immediate priority is the safety and well-being of employees, customers.
Unsafe Road
Gather as much information as possible about the nature and location of the hazard, and assess the severity of the situation.
Reported Bad Behavior
Listen to the person who reported the bad behavior and take their concerns seriously.
Reckless Driving
If the customer has been caught driving recklessly or speeding, contact the appropriate authorities and cooperate with their investigation.
Drunk Driving
If the customer has been caught drunk driving, contact the appropriate authorities and cooperate with their investigation.
Double Booking
Apologize to the customer and acknowledge that a mistake was made.
Location / GPS Concern
Apologize to the customer and listen to their concerns.
My Passenger Was Late
Review your company policies and procedures related to late passengers.
